ResNet Problem Report Form	Cluster Problem Report Form
The ResNet Problem Report Forms will be unavailble until Thursday, August 21, 2008. There are no Residential Computer Consultants available on campus during the summer to assist with personal computer questions. The ResNet website and FAQ will be updated throughout the summer as new information for students about ResNet and student computing is avaiable. Please refer to the ResNet FAQ for important computing information, including the most common questions that ResNet receives throughout the summer. All of these questions have solutions that students can easily follow to quickly correct their computer problems while on or off campus. Topics covered in the ResNet FAQ include Zimbra/ZMail (checking mail, quota), adware/spyware/popup removal information, AOL IM virus removal instructions, and Prism login questions. Questions about ResNet at Saint Mary's College can be directed to resnet@saintmarys.edu during the summer months.	The Cluster Problem Report Forms will be unavailble until Thursday, August 21, 2008. There are no Computer Consultants available on campus during the summer to assist with questions regarding the computers in the clusters. Please refer to the Clusters FAQ for important computing information, including the most common questions that Cluster Consultants receive throughout the academic year. Topics covered in the Clusters FAQ include cluster policies, printing issues (stapling, double-sided printing, print accounting), e-mail questions, and how to burn data CDs from the cluster computers. To report a problem with a computer or printer in the computer clusters at Saint Mary's College please contact clusters@saintmarys.edu during the summer months.
Faculty and Staff computing questions	You can also try the following sources for assistance:
(If you are experiencing a computer or printer problem in a cluster, please fill out a Cluster Problem Report Form.) Faculty and Staff can contact the Helpdesk for assistance. Students contacting the Helpdesk with computing questions will be referred to the ResNet Problem Report Form. Faculty and Staff can walk in or call (574) 284-4715 the Helpdesk with your computer questions - the Helpdesk is open Monday to Friday, 8:00am to 5:00pm in 123 Haggar College Center. You can e-mail the Helpdesk at helpdesk@saintmarys.edu for assistance as well. Additionally, you can consult the Helpdesk web site at http://www.saintmarys.edu/it/helpdesk/ and review our FAQ and documentation to help solve your computer problem.	ResNet at Saint Mary's College Includes hardware requirements, software installation and configuration instructions, and additional ResNet information. Computer Clusters at Saint Mary's College Locations and hours of computing facilities and software available on campus. Helpdesk at Saint Mary's College Includes training schedules and documentation. SMC Computer Account Management From this web page, you can change your password, forward and unforward e-mail, and turn an e-mail vacation message on and off. ResNet Frequently Asked Questions This is a list of the most common questions that ResNet receives throughout the academic year and during breaks. Many of these questions have solutions that students can easily follow to quickly correct their computer problems. Clusters Frequently Asked Questions This is a list of the most common questions that Cluster Consultants receive throughout the academic year with the solutions. Helpdesk Frequently Asked Questions This is a list of the most common questions that Helpdesk Consultants receive throughout the academic year with the solutions. McAfee VirusScan Installation Instructions for Windows Virus protection software for Windows. McAfee Virex Installation Instructions for Macintosh Virus protection software for Macintosh. Information Technology at Saint Mary's College